General Information - Ags-Certification


Rejection of certification can be done by ags Certification, under the following conditions:

  • If at the time of the audit something happens and results in the audit result declared invalid.
  • If the product or scope of audited certification is no longer provided by the client.
  • Official request by client
  • The client organization is disbanded because of something

The suspension of certification can be caused at the request of a client who is voluntarily certified or by the AGS CERTIFICATION AGENCY (Business Certification Agency) if the client does not meet the following requirements:

  • Not conducting a Surveillance Audit. For Surveillance Audit, if the Corrective Action Request (CAR) is not completed within the specified time limit.
  • AGS Certification provides written information to clients 1 week before the due date to immediately complete the CAR.
  • If CAR is not followed up to a specified time limit then AGS Certification will conduct a freezing process.
  • If the client misuse the AGS certificate or Logo, AGS Certification will send a Letter of Suspension or Revocation to the Client.
  • If the client is not willing to be audited for surveillance within the specified time period, then AGS Certification has the right to send a freezing letter to the client.
  • If the client has not completed the surveillance fee administration and made an official confirmation to the AGS CERTIFICATION AGENCY until the specified deadline, the Quality Assurance Section will send the first warning letter, which is a certificate freezing letter counted H + 1 from the agreed surveillance date.
  • If the client’s status has been frozen by the AGS CERTIFICATION AGENCY, the freezing status can be checked on the JAS Certification website The freezing period of the certificate is 180 days.
  • Within 180 days after the certificate is frozen, if there is no response and follow-up from the client, the client’s certificate is revoked.

Revocation of certificate can be done by AGS Certification, under the following conditions:

  • Corrective action on nonconformities that have been taken by customers is inadequate in the case of certificate freezing.
  • The client has not fulfilled his financial obligations to the ASS CERTIFICATION AGENCY.
  • The certified client requests a voluntary revocation of the certificate;
  • If the permit to administer the institution is revoked by the licensor.

Certification can be reactivated after it has been frozen if the certified client can fulfill:

  • Has conducted an audit and completed the audit findings before the deadline for revocation of certification; and
  • Settling administrative and billing matters to AGS Certification


Submissions from clients

Developments and / or changes in the client’s business scope and ability to meet standards


Submissions from clients

Limitation and / or reduction in the scope of the client’s business and its ability to meet standards

Inability to fulfill requirements

Complaints from certified clients


Top management of AGS Certification has a high commitment to impartiality in management systems , managing conflicts of interest and ensuring the objectivity of management systems.

  • AGS Certification ensures that the activities of separate legal entities that have relations with certification bodies or legal entities where the certification body is located, do not compromise the impartiality of its certification activities.
  • AGS Certification appoints a impartiality security committee in accordance with standard requirements or compliance with the Management System Certification Institute.
  • AGS Certification holds the principle that decisions must be based on objective criteria, not on the basis of calculating profits to other parties for inappropriate reasons.
  • AGS Certification cannot provide certification if there is a relationship that creates a threat of impartiality.
  • AGS Certification does not offer or provide management systems.
  • AGS Certification does not offer or provide an internal audit of the client with the certification.
  • AGS Certification does not provide certification to customers who have received management or internal audit system consultations, where the relationship between the consulting organization and AGS Certification shows threats that affect AGS Certification’s impartiality.
  • AGS Certification ensures that all personnel (including contract personnel) act objectively and are free from commercial and financial pressures and other pressures, which may affect the results of certification.
  • AGS Certification does not provide certification to other Certification Bodies for its quality management system.

Complaints are expressions of dissatisfaction addressed to the organization, regarding the product, or the process of handling the complaint itself, and for this complaint it is hoped that a response or resolution is express or implied.

  • Complaints to AGS Certification can be delivered via website, telephone, email or come directly to our office. Complaints Handling is divided into three categories, namely:

    1. Client Complaints about the Certification Service of AGS CERTIFICATION AGENCIES

    2. Client Complaints about Employee Behavior and Ethics AGS CERTIFICATION AGENCY

    3. Employee Complaints to Other Employee Behaviors and Ethics

  • After filing a complaint, AGS Certification informs the Client or Employee that the complaints are accepted or rejected in a timely manner.
  • AGS Certification receives and reviews client complaints and analyzes the complaints.
  • AGS Certification provided a decision and took corrective actions against the complaint.
  • After the complaint request has been corrected and the settlement action has been approved by the complainant, AGS Certification gave an official statement to the complainant at the end of the complaint handling process.
  • The entire process related to complaints, both the party that filed the complaint and the contents of the complaint are guaranteed confidentiality by the certification body.
  • If the Client does not / does not receive the results of the corrective and preventive actions taken by the AGS CERTIFICATION, it is directed to undertake consensus agreement between the AGS CERTIFICATION with the client / other party who filed a complaint.
  • If no agreement is reached in the consensus agreement, the client / other party who filed the complaint can submit an appeal.

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