The ISO 9001 standard offers a quality management system (QMS) model for obtaining and meeting customer requirements and enhancing its satisfaction. It is general and appropriate for all types of organisations. Therefore, businesses from both the public and private sectors, including non-governmental organisations can benefit from the ISO 9001 quality management system model; despite being small, medium or large companies. The instant benefit that can be realised from the implementation of ISO 9001 is the combined alignment of the activities of internal processes that are focused towards the improvement of customer satisfaction which will result in many other reimbursements, whether internal or external. The magnitude of these benefits is determined by how effective the processes are in achieving these targets.
It has been announced that the revised ISO 9001 standard will be published in the autumn of 2015. A transition period will be set (probably 2 – 3yrs). We can provide you with guidelines and training to help you make this transition as smooth as possible. AGS will keep you informed as things progress. We are unable to provide any direct consultancy, although should you require assistance to meet the new requirements we are able to put you in contact with a number of independent consultants that could offer you assistance if required.